Welcome to Modern Shoe Sport’s FAQ section! We’ve compiled answers to the most common questions about our adventure-ready footwear, shipping policies, and more. If you don’t find what you’re looking for, our customer care team is always ready to help at [email protected].

About Our Products

What types of footwear does Modern Shoe Sport specialize in?
We specialize in high-performance footwear for outdoor enthusiasts and active individuals. Our product range includes hiking boots, climbing shoes, sneakers & athletic shoes, sandals, and other adventure-ready footwear designed for various terrains and activities.
Are your shoes suitable for extreme outdoor conditions?
Absolutely! Our footwear is designed with adventure in mind. Whether you’re tackling mountain trails, urban exploration, or climbing adventures, our shoes are built for performance and durability. Specific features vary by product line, so check individual product descriptions for details.
How do I choose the right size for outdoor shoes?
We recommend checking our detailed sizing guide for each product. For hiking and climbing shoes, consider that you may need slightly more room than regular shoes for thick socks or foot expansion during long treks. When in doubt, our customer service team can provide personalized recommendations.

Ordering & Payment

What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed to protect your information.
Is my payment information secure?
Yes, we take your security seriously. All payment transactions are encrypted and processed through secure payment gateways. We never store your full payment details on our servers.
Do you offer discounts for bulk orders?
While we don’t have a formal bulk discount program, orders over $50 qualify for free shipping. For very large orders (10+ pairs), please contact us at [email protected] for potential special arrangements.

Shipping & Delivery

Where do you ship?
We ship globally to most destinations, except some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
1. Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping: Available on orders over $50 via EMS (15-25 days after dispatch)
Processing time is 1-2 business days for all orders.
How can I track my order?
Once your order ships, we’ll send you an email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress.
What if I need my shoes by a specific date?
We recommend ordering at least 3-4 weeks before your adventure date to account for processing and potential customs delays. For urgent needs, choose Standard Shipping and note your deadline in the order comments. While we can’t guarantee delivery times due to factors beyond our control, we’ll do our best to accommodate your timeline.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn and in their original packaging with all tags attached. To initiate a return, please contact our customer care team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider, typically 5-10 business days.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. If you need a different size or style, please return the original item (following our return policy) and place a new order for the item you want.

Customer Support

How can I contact customer service?
Our footwear experts are available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major US holidays.
Where is Modern Shoe Sport located?
Our headquarters is located at 3157 Ford Street, San Jose, US 95131. Please note this is an administrative office and not open for retail visits.

Still have questions? Our adventure-ready customer service team is standing by to help you gear up for your next excursion. Email us at [email protected] and we’ll get back to you faster than our standard shipping!