At Modern Shoe Sport, we’re committed to getting your adventure-ready footwear to you efficiently and ensuring complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.
Shipping Information
Order Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipping)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after shipping)
International Shipping: We ship worldwide (excluding Asia and some remote areas). International customers are responsible for any customs fees or import taxes.
Returns & Exchanges
We accept returns within 15 days of delivery for most unworn, undamaged items in their original packaging with tags attached. Your satisfaction is our priority, and our easy return process ensures you can shop with confidence.
- Insoles & Accessories (for hygiene reasons)
- Customized or personalized products
- Items marked as “final sale”
- Products showing signs of wear or damage not present at delivery
How to Return an Item
Step 1: Submit Your Request
Email our customer service team at [email protected] with the following information:
Dear Modern Shoe Sport Team,
I would like to request a [return/exchange] for my recent purchase (Order #: [Your Order Number]).
Item(s) for return/exchange:
– Product Name: [Name of Product] – Size: [Size] – Color: [Color] – Quantity: [Quantity] – Reason: [Brief reason for return/exchange] I have reviewed the return policy and confirm the item(s) meet all requirements. Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Information]
Step 2: Receive Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.
Step 3: Package & Ship
Securely package the item(s) in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip. Clearly mark the RMA number on the outside of the package.
Step 4: Processing
Once we receive your return, please allow 3-5 business days for inspection and processing.
Refund Information
Refunds will be issued to the original payment method within 3-5 business days after we receive and approve your return. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
For exchanges, we’ll ship your replacement item as soon as we process your return. If the desired item is out of stock, we’ll contact you to discuss alternatives or issue a refund.
Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error. For free shipping orders, we deduct the standard shipping cost ($12.95) from your refund if returning part of your order.
International Returns
For returns outside the United States:
- You are responsible for all return shipping costs and any applicable customs fees
- Mark the package as “Returned Goods” to avoid additional customs charges
- We cannot refund original shipping costs for international orders
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Questions?
Our customer service team is ready to assist with any questions about returns or exchanges. Contact us at [email protected] or call +1 (555) 123-4567 during business hours (9am-5pm PST, Monday-Friday).
We appreciate your trust in Modern Shoe Sport as your partner for outdoor adventures. Happy trails!